FAQs

If we've missed something we're here to help - call us on1300 096 923 or email us at support@wowbeds.com.au

Delivery 

Fast and FREE delivery on all mattresses

Our products are dispatched from our warehouse same day. Delivery hours are normally between 7:30am and 6:30pm, Monday to Friday.

Do you offer contact-free delivery?

Our delivery companies follow the most stringent of protocols regarding health and safety. If you require contact-free delivery, please add that to the notes of the order and we will leave your delivery at your door without requiring a signature.

Where will the mattress be placed on delivery?

Our delivery companies will deliver to your front door as they are not permitted to enter your home for OH&S reasons. If you live in a multi-level building, the delivery will be taken to the ground floor. All our mattresses are packed with features to give you the best support possible, so please arrange for 2 people to carry the mattresses to your desired room.

Do I need to accept the delivery?

If you're not going to be home when the delivery takes place, we can leave your items in a safe place. Please include the instructions during the checkout process.

Customer service hotline 1300 096 923

An important part of our business is our customer service and we pride ourselves on providing a professional experience from A - zzzz’s. Call us on 1300 096 923 or email at support@wowbeds.com.au - we're Australia based and happy to hear from you.

Delivery is FREE to all areas that we deliver to

Delivery for all mattresses and some bed frames is free. Some areas that are more remote and not areas that we deliver to, might be accessible by specialist freight companies, but at an additional charge. In these cases, we will contribute towards the delivery fee and you will be required to pay the balance. If during the checkout you see a message "Unable to deliver..." please email us and we can discuss the most suitable alternative. If you live in areas not covered by our delivery partners we will work with you to deliver to the nearest location serviced by the delivery company. 

Communication process

After placing your order, you will receive a confirmation email with your tax invoice. You will receive regular text messages throughout the delivery process: When your mattress has been dispatched from our warehouse, on the day of delivery, when the mattress is loaded in the vehicle, when the driver is approximately 30 minutes away from your home

Delivery dimensions - mattresses

Single: 97 x 31 x 31cm
King Single: 112 x 31 x 31cm
Double: 145 x 33 x 33cm
Queen: 162 x 33 x 33cm
King: 192 x 33 x 33cm

Warranties  

What are the warranties on the products?

All our mattresses come with a 10 year warranty. We will repair or replace a mattress that has any major manufacturing or material defects. Under normal circumstances, the body leaves an impression (up to 3cm) in the comfort layers of the mattress. This is merely a settling of the fabric and foam layers and perfectly normal. Our bed frames come with a 1 year warranty covering any manufacturing faults or damage arising from normal daily use. If you have any queries relating to a warranty issue please contact us and we will assess the situation and discuss the options with you.

120 Night Trial, Returns & Refunds

How does the 120 Night Trial work?

Because your old mattress was probably tired, sagging or just really uncomfortable, your body will take some time to get used to the new feature packed and supportive Wowbed. For most people this adjustment period can take around 2-3 weeks, so we ask that you give the mattress a full 21 nights before contacting us about a return and full refund. Please note that bed frames do not form part of the 120 night trial period and cannot be returned once opened.

What is the returns process?

If you’re not happy within the 120 night trial period, please contact us and we’ll get the ball rolling for the return and refund process. We’ll arrange for one of our local charity partners to contact you and arrange a suitable time to pick up the mattress. Please allow up to 2 weeks for pickup. In some cases, where pickups are required outside of metro areas and main regional cities, we will make every effort to contact charities in your local area to collect the mattress. If all reasonable attempts to locate a local charity have been exhausted, you will need to arrange to drop off the mattress at your nearest mattress drop off location or one of our warehouses closest to you before a refund can be processed.

In order to qualify for a return, all mattresses must be clean and undamaged with no stains, soiling, rips or tears and in an acceptable condition for collection by our charity partners. A mattress that our charity partners feel is not suitable for collection, will not be eligible for a refund.Only one mattress return is available per household.

What is the process for refunds?

After pick up/drop off has been confirmed we’ll arrange the full refund - no hidden fees, no extra charges, 100% of what you paid. Please make sure you keep a copy of your original invoice for refund purposes. All refunds are made via the same method of payment used to process the original sale. The refund process normally takes about 4 days.

What happens to the returned mattresses

Our charity partners will rehome the mattress to those in need. If this is not possible, the mattress will be professionally recycled.

Mattresses  

Can I try a Wowbed mattress before making a purchase?

Yes, in the comfort of your own home for 120 nights. If it's not 100% for you, return it for a full refund - that’s a lot better than testing in a store for 5 minutes! 

At Wowbeds, we prioritize your satisfaction and aim to make your mattress shopping experience as hassle-free as possible. We provide a generous 120-night risk-free trial period for all mattress purchases. During the trial period, if you find that the mattress isn't the right fit for you, we offer free returns and a full refund.  

Additionally, all Wowbeds mattresses come with a 10-year warranty to provide you with added peace of mind. This warranty protects your mattress for any unlikely events like manufacturing defects or premature sagging, allowing you to rest easy knowing that your mattress is built to last.

What bed bases are recommended?

Wowbeds are designed to work on any flat surface as long as it is stable and supportive. That could be a slatted bed frame, an ensemble base or even some wooden pallets. The floor would even work. Just be sure the surface is sturdy with sufficient supports including in the centre of the base. we have a range of Wowbed frames that are ideal for all our mattresses with amazing storage options and great value:

Wow Frames

How do you care for your mattress?

All our mattresses are one sided so turning the mattress over is no longer necessary. We do however recommend rotating the mattress from head to toe every month for the 1st 6 months and thereafter a few times per year.

What do you mean by “Wowbed mattress in a box?”

Along with making it easier and quicker to deliver, the box is designed to protect the mattress during the delivery process. It’s expected that the box might be a bit scuffed when you receive it, but don’t lose any sleep, the mattress is well protected. 

The Wowbed mattress in a box is compressed and rolled using specialized machinery. Once the mattress is unboxed and placed on a flat surface, it begins to expand, a process that is very quick allowing you to sleep on the mattress the same night. Allow up to 48 hours for the creases in the fabric to stretch out, but this won't affect your beauty sleep. 

Is the mattress affected by being placed in a box?

All wowbeds recover 100% after unboxing. The pocket springs are individually wrapped so the vacuum and rolling process does not harm the mattress in any way.

Are the mattresses suitable for individuals with allergies and are they manufactured with non-toxic materials?

Yes, Wowbeds mattresses are crafted to resist common allergens such as dust mites, mould, and other airborne particles that can trigger allergic reactions or sensitivities. In addition, all Wowbeds are non-toxic and no harmful substances are used in the manufacturing process.

Our mattresses undergo rigorous testing and the fabric and foams are internationally certified by Oeko-Tex Standard 100 and Certipur-US, so you can rest easy knowing that our materials meet the highest international standards for durability and performance and are free of harmful substances and heavy metals producing no emissions. With the Wowbeds mattress, you can create a healthier sleep environment free from allergies. 

What are the dimensions of the mattress?

Have a look at our Mattress Size Guide for the dimensions of the various sizes.

Does the mattress have an odour?

Like all new mattresses, our mattress will have a ‘new mattress’ smell after unboxing. This odour will disappear over the first few days, but we recommend airing the mattress in your room for as long as possible.

Do you remove my old mattress?

Due to current health precautions, we are unable to remove old mattresses, but if you require a mattress recycler in your area, please email us and we'll send you the details. Alternatively check with your local council, they should be able to dispose of your old mattress.

Where are the mattresses made?

Wowbeds is an Australian company with all design and testing carried out in Sydney. Our mattresses are responsibly manufactured by a leading factory in Guangzhou China, one of the finest mattress manufacturing areas in the world. With over 25 years of experience and a distribution network spanning the globe, our manufacturing partner adheres to the highest quality standards in the industry, providing you with a perfectly engineered mattress at an exceptional price.

How long before I can sleep on the mattress?

You'll be able to sleep on your mattress within 4 hours of unboxing. Please allow 48-72 hours for the mattress to return to its original size and shape.

Can an electric blanket be used on the mattresses?

Electric blankets work with all wowbeds.

How do I choose the right mattress size for my needs?

At Wowbeds, we offer a range of mattress sizes, including single, king single, double, queen and king. The most important consideration is how many people will be sleeping in the bed. Queens and kings are most suitable for couples. Secondly, assess the dimensions of your bed frame to ensure compatibility with your chosen mattress size.

A mattress that's too large or too small for your bed frame can affect comfort and aesthetics. Additionally, take into account your personal sleeping preferences. Consider how the size of your mattress will impact your sleep quality and overall comfort. This way, you can confidently choose the mattress size that best suits your needs at Wowbeds.

Are Wowbeds mattresses suitable for individuals with back pain?

Yes, Wowbeds mattresses are designed to provide optimal spinal alignment and pressure relief, making them suitable for individuals with back pain. The duo mattress is the only mattress that offers 2 spring layers, providing you with additional support where you need it most.

Our mattresses are constructed with layers of high-quality foams and twice tempered supportive springs that conform to your body's contours, evenly distributing weight with the 7-zone construction, ideally suited to relieving pressure points. Whether you're dealing with chronic back issues or occasional discomfort, you can trust Wowbeds mattresses to provide the relief and support you need for a rejuvenating night's sleep.

Do Wowbed mattresses cost more because of all the included features?

No, Wowbed mattresses are more affordable than retail mattresses of similar quality. We offer our mattresses directly to customers, eliminating overhead costs. We offer competitive pricing without compromising on quality. You can also check out our live discounts and save big on mattresses.

What are the benefits of purchasing a mattress online from Wowbeds?

Purchasing a mattress online from Wowbeds offers convenience, a wide selection of high-quality options, amazing prices and the ability to shop from the comfort of your home.

What materials are used to make Wowbeds mattresses?

Wowbeds mattresses are constructed using a combination of high-quality memory foam, supportive springs, and a breathable bamboo fabric cover. These materials work together to provide optimal comfort and support for a relaxing sleep experience. 

Our mattresses undergo rigorous testing and the fabric and foams are internationally certified by Oeko-Tex Standard 100 and Certipur-US, so you can rest easy knowing that our materials meet the highest international standards for durability and performance and are free of harmful substances and heavy metals producing no emissions. 

Payments

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Paypal, ZipMoney, Afterpay, Apple Pay, and Google Pay.

If you would like to pay with ZipMoney or Afterpay, you can apply for a new account or sign in to your existing account during the checkout process with wowbeds. Opening a new account only takes a few minutes.